When you need something, the worst outcome is not knowing where to send it. This section is the routing table: changes, problems, and emergencies each have a lane, and each lane has a committed response time.
Which lane do you need?
- You want something new or different — How to request a change
- Something isn’t working right — How to report a problem
- The site is down or you suspect a security issue — Urgent issues and emergencies
How quickly do we respond?
Each lane’s page states its committed response time. [CONFIRM: response-time commitments to publish — these should be real numbers, not “as soon as possible”]