How do you report a problem?
Email your project lead with the page URL, what you expected, what happened instead, and a screenshot if you have one. When it started and what changed around then are gold — include them if you know.
What counts as urgent?
The site is down, checkout or forms are broken, or you suspect a security problem. Skip this page and use Urgent issues and emergencies — that lane is faster.
How fast do we respond?
[CONFIRM: response and resolution commitments by severity — publish the real numbers]