Who works on your account?
Every engagement has a project lead — your main point of contact — plus specialists from the service areas your work touches: design, development, automation, or performance. [CONFIRM: team roster, names, and titles]
Who should you contact for what?
- Day-to-day questions, requests, and feedback — your project lead
- Invoices and billing — [CONFIRM: billing contact]
- Something broken or urgent — see Getting Help